Security & Privacy

Last Updated 11th May 2018

We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails.We do not disclose your contact information to any third parties other than for order processing and delivery purposes. We are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process.Data collected by this website is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery and customer satisfaction purposes only.

Payment Security

All of our online transactions are processed securely by our merchant service providers OGONE Payment Services. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of that transaction. We do not store your credit details on our site.

Telephone orders:

We do not store any credit or debit card details after your telephone order has been placed. Once used for the purpose of processing your order all financial details are destroyed.

Right Of Access:

Hotdoors will provide all details in full of any personal data we may keep with regards to yourself. If you would like us to send all stored data to you, please send an email requesting this to customerservice@hotdoors.co.uk. We aim to send over all information within 5-7 working days,

Right of Erasure:

All customers have the right to request us to delete all personal data we may store. Please note this is a completely irreversible process (unless a further order is placed AFTER the process has been completed) and therefore means should we require to look back over your details for delivery/consignment details it may not always be possible. If you require us to delete all personal data, please send an email to customerservice@hotdoors.co.uk and we will complete this process for you.